Shipping policy
Thank you for shopping with Prayility Apparel! Below is what to expect when ordering our made-to-order products.
Production Time
Our made-to-order products are created especially for you through our production partners. Production usually takes 2-7 business days after your order is submitted for production. This time is separate from shipping time. Product availability, order volume, and holiday periods may extend production.
Shipping Time
Once production is complete and your package ships, estimated transit times are:
- Standard shipping within the United States: typically 2-5 business days.
- Economy shipping within the United States: typically 4-8 business days.
- International standard shipping: typically 10-30 business days.
Delivery times vary by product, production location, shipping method, and destination. Products shipped from overseas may take longer. Business days exclude weekends and holidays.
These timeframes are estimates and are not guaranteed delivery dates. Please allow time for both production and shipping when ordering for a special occasion.
Shipping costs and destinations
Available shipping destinations, methods, and charges are displayed at checkout before you complete your purchase. Shipping charges may vary depending on the items ordered and delivery destination.
Orders with multiple items
Items may be produced at different facilities and arrive in separate packages on different days.
Tracking your order
When tracking is available, we will email your tracking information after your order ships. Please allow time for the carrier to scan your package and update tracking after the shipping label is created.
International orders
Please note that international orders may take a little longer due to customs processing. Depending on the destination's requirements, additional customs duties, taxes, or import fees not collected at checkout may be due upon delivery.
Address changes and delivery issues
Please double-check your shipping address before placing your order. If you notice an error, contact info@prayilityapparel.com as soon as possible. Once your order enters production or ships, we may be unable to accommodate address changes.
If your package is delayed, missing, returned to sender, or arrives damaged, email info@prayilityapparel.com with your order number and a description of the issue. For damaged items, please include photos of the item and packaging so we can investigate and help resolve the problem.
If anything is unclear or you have more questions, contact our customer support team at info@prayilityapparel.com.